Yes, we offer refunds for returned products. However, you will be responsible for the return shipping costs. Once we receive the item and verify that it’s in good condition, we’ll process your refund, minus the shipping costs.
To minimize returns and ensure your satisfaction, we offer a pre-shipment preview. We’ll take photos and videos of your product before shipping, and if you're unsure, simply note your concerns when placing the order or contact customer service to clarify.
Yes, we provide free replacement parts for any items damaged during shipping or due to a manufacturing defect. To receive a replacement, you’ll need to send us photos or videos of the damage so we can verify the issue.
We recommend inspecting all parts of the light fixture at least one week before installation to make sure everything is complete.
Our fixtures are easy to install and can be handled by most electricians. If you encounter any issues during installation, feel free to reach out to our customer service team for assistance. Just be sure to handle everything gently to avoid causing any damage.
Yes, we support full refunds for products with quality issues. Simply send us pictures as proof of the defect.
You also have two options:
- replacement product.
- full refund.
You can expect to receive your product within 6 to 10 business days. This includes a handling time of 2–4 business days and a transit time of 4–6 business days (Monday to Friday).
Once your order is processed and handed over to the logistics provider, you’ll usually receive tracking information within 1–3 days.
No, bronze and black are different finishes. If you specifically want pure black, please confirm with our customer service team, as the production processes for these colors differ.
If you have a high ceiling, please contact customer service to confirm the length of the rods, cord, and chain before placing your order. We can help customize the length to fit your space.